Refund policy

Cancellation Policy:

TTH must receive notice of cancellation within 48 hours of order placement by the customer. Notification should be sent via email at info@triplethealth.com. We reserve the right to levy a $150 (USD) charge to cover any subsequent administrative expenses and a %20 restocking fee. 

Refusing Delivery (Return/Refund Policy):

For any delivery refusal, notify us via email at info@triplethealth.com. We reserve the full right to implement a $150 (USD) charge to cover any subsequent delivery & administrative expenses, in addition to a 40% restocking fee. Depending on your method of payment, please allow a refund processing time of 3 to 21 days.

A restocking fee of 40% may be assessed for customer ordering errors. Customers are encouraged to review and confirm all items and quantities before finalizing their order.

Unless otherwise stated, all returns must be shipped prepaid to TTH. Store credit will be granted as follows:

- Defective merchandise: 100% store credit or replacement upon receipt.

- TTH shipping error: 100% store credit.

- Salable merchandise, unopened cartons returned with written authorization within 30 days: 60% store credit (40% restocking and handling charge).

Carrier Claims:

Claims for damaged shipments or shortages must be reported to TTH within 48 hours of delivery. Customers are required to file claims with supporting pictures and documents. TTH will work with the carrier to resolve the issue promptly.

Unless otherwise stated, all returns must be shipped prepaid to TTH. Store credit will be granted as follows:

- Defective merchandise: 100% store credit or replacement upon receipt.

- TTH shipping error: 100% store credit.

Customers are encouraged to review and understand this policy before making a purchase from Triple T Health. For any questions or concerns regarding returns and refunds, customers may contact TTH's customer service team for assistance.