FAQs

To create an account with Triple T Health (TTH), customers are required to provide the following information:

1. Contact Information:

•    - Full Name
•    - Email Address
•    - Company Name

   - Tax/VAT ID (A copy of your company’s Business Registration is required for all International customers)

   - Company Address (including Address Line 1, Address Line 2, Parish/State, Country, Postal/Zip Code)

   - Telephone, Fax, and Mobile numbers

2. Account Information:

   - Username

   - Password (for account access)

   - Account Type (Pharmacy/Hospital/Nursing Home/Physician Office/Other Facility)

3. Shipping Information:

   - Final Shipping Address (if different from business address)

At Triple T Health, our customers include a diverse range of healthcare facilities and providers across various sectors. Our clientele typically consists of:

- Pharmacies

- Hospitals

- Nursing Homes

- Physician Offices

- Other Healthcare Facilities

We serve customers throughout the Caribbean region, providing them with access to high-quality medical supplies and equipment. Whether you're a small community pharmacy or a large hospital network, Triple T Health is committed to meeting your healthcare needs and supporting your mission to deliver quality care to your patients.

How do I get the prices for your products?

To obtain pricing information for our products at Triple T Health (TTH), customers can follow these steps:

1. Create an Account: If you haven't already done so, create an account on our website by providing the necessary information.
2. Login: Once your account is created, log in to your account using your username and password.
3. Browse Products: Navigate through our website to browse the products you are interested in purchasing.
4. View Pricing: Click on the product listings to view detailed descriptions and pricing information.
5. Request a Quote: Simply add the desired products to your cart and proceed to the checkout process. 
6. Contact Us: If you have specific questions about pricing or need assistance, you can also contact us @ info@triplethealth.com. Our team will be happy to assist you 

At Triple T Health, we strive to make the purchasing process as seamless as possible for our customers. Whether you need pricing for individual items or custom quotes for larger orders, we are here to help you find the best solutions to meet your healthcare needs.

Who Pays for Freight and Shipping Charges at Triple T Health (TTH)?

At Triple T Health (TTH), our pricing structure is based on FOB (Free On Board) terms, with our logistics partner. Here's how freight and shipping charges are handled:

1. Customer Responsibility: The customer is responsible for all freight and shipping charges associated with their orders. This includes the cost of transporting the products from our warehouse to the final destination.

2. Competitive Pricing: Despite the customer being responsible for freight charges, our prices are structured to remain competitive in the market. Even after factoring in freight costs, our products remain affordable and competitive compared to other suppliers.

• Minimum Order Quantity and Payment Process at Triple T Health (TTH)

At Triple T Health (TTH), our minimum order quantity is USD 1500. Here's how payment for orders is processed:

1. Minimum Order Quantity: In order to streamline our operations and ensure efficient handling of orders, we have set a minimum order quantity of USD 1500. This minimum order requirement helps us maintain cost-effectiveness and provide optimal service to our customers.

2. Payment Options: Payments for orders can be made via ACH (Automated Clearing House), Wire Transfer, or ETF (Electronic Funds Transfer). These secure payment methods ensure smooth transactions and timely processing of orders.

3. Payment Process: Once an order is placed and confirmed, customers will receive an invoice detailing the total amount due, including any applicable shipping charges, and fees. Payment is then processed using the chosen payment method (ACH, Wire Transfer, or ETF). Upon successful payment, the order is processed and prepared for shipment. Our banking information is provided with each proforma invoice.

At TTH, we are committed to providing a seamless and convenient ordering experience for our customers. Our minimum order quantity and flexible payment options are designed to meet the diverse needs of our clientele while ensuring efficient operations and timely delivery of high-quality medical supplies. 

Why does Triple T Health (TTH) Requires Business Registration or VAT#?:

At Triple T Health (TTH), we require all accounts to provide a copy of their business registration or VAT number. Here's why:

1. Business-to-Business Model: TTH operates on a business-to-business (B2B) model, serving healthcare facilities, pharmacies, hospitals, and other professional entities. We do not sell directly to consumers. Therefore, it is essential for us to verify the business status of our customers to ensure that they are eligible to purchase our products for commercial use.

2. Providing a valid business registration or VAT number helps us maintain compliance with tax regulations and ensures that our customers are properly registered entities.

**Order Processing Time at Triple T Health (TTH):**

At Triple T Health (TTH), we understand the importance of timely order fulfillment. Here's what you can expect regarding order processing time:

• Orders typically ship within 3 business days of placement.

Once your order is confirmed, our dedicated team works diligently to ensure prompt processing and preparation for shipment. We strive to expedite the fulfillment process while maintaining the highest standards of accuracy and quality control.

Please note that order processing time may vary depending on factors such as product availability, order volume, and shipping logistics. Rest assured, our team is committed to minimizing delays and providing you with a seamless ordering experience.

If you have any specific concerns or urgent requirements regarding your order, please feel free to reach out to our customer service team.